Excellence Wire Ind. Co., Ltd. - Specialize in the Manufacturing of Network Cabling Products

EXW Scam Prevention & Fraud Alert - Verify Legitimate Communications

Learn how to identify phishing scams and protect your business. EXW provides fraud prevention guidance and verification procedures for secure transactions.

Phishing Scam and Fraud Alert - Protect Your Business Communications

Excellence Wire Ind. Co., Ltd. is committed to protecting your business from fraudulent communications. Verify our legitimate contact details and learn how to identify suspicious activity targeting your organization.

How to Avoid Phishing Scam and Fraud

Scam Prevention

Phishing Scam and Fraud Alert

We have not changed our banking details, email domain, and website domain. Excellence Wire Ind. Co., Ltd. will notify our customers of any change via email and make an official announcement in the news page. Our website is secured by a SSL certificate and protected by HTTPS. You can always verify the information on the website or confirm with us via email. Please make sure that our email domain is “@exw.com.tw” or “@mail.exw.com.tw” before you reach out to us.

Actions that are deemed to be fraudulent

Scammers spoof an email account or website, intercept emails, and disguise themselves as legitimate companies. Eventually, they make contact with their targets and create convincing emails that appear to come from trusted sources, including EXCELLENCE WIRE IND. CO., LTD. and even your bank.

Request to change the bank account number

Scammers are likely to request you to credit the amount payable to the new designated account.

Request to change the company name with your bank

Our full company name is “Excellence Wire Ind. Co., Ltd.” Any change request is considered suspicious.

Use a different email domain

An email domain is the part of the email address after the @ symbol. Scammers often use email names that are identical to the name of our employees and our email domain as a disguise. An example of a fraudulent email address is “excellencewire@exw.com.tw <excellenecwire@exw.bar>”. The actual email address is the part inside the <>, which is different from our email domain "@exw.com.tw”. The email name is the part that comes before <>. Scammers can change the email name at any time to make it seem genuine. Any discrepancy of the email domain from “@exw.com.tw” or “mail.exw.com.tw” is considered fictitious.

Use a fake and "Not Secure" HTTP website

EXW website is a “Secure” website with HTTPS. “https://www.exw.com.tw” is our full web address. HTTPS encrypts nearly all information between the website and your web browser.

Use a different website domain

A website domain is the part of the web address after "www." Our website domain is “exw.com.tw”.

The procedures which you should follow if a fraud is suspected

Excellence Wire will announce any change of our banking information and contact details via email. To further confirm this information, we will also make an official announcement in the news page.

  1. Carefully examine the domain of the email address. Excellence Wire only uses 2 email domains: “@exw.com.tw” or “@mail.exw.com.tw”. Any discrepancy is considered suspicious.
  2. Verify payment and purchase requests with us to make sure it is legitimate.
  3. Preserve the evidence and collect all pertinent information.
  4. Report to the police.

All instances of potential fraud will be investigated and reported to the law enforcement authorities.

Why you should report scams

Reporting phishing scams to the appropriate authorities is just as important as detecting them. Scams and frauds can cause direct monetary losses, damage to reputation, and loss of intellectual property.

Reduce the spam traffic that might cause losses to your business.

Protect your business from cyber crimes.

Be a harder target for scammers.

How can we verify that payment and supplier communication requests from Excellence Wire are legitimate and not fraudulent?

Excellence Wire only uses two official email domains: @exw.com.tw and @mail.exw.com.tw. Always verify the complete email address (especially the domain after the @ symbol), confirm any payment requests through independent contact channels, and check our official website at https://www.exw.com.tw (secured with HTTPS). Any legitimate changes to banking details or company information will be announced via official email and posted on our news page. Contact us directly if you have any doubts about communication authenticity.

To ensure transaction security and prevent costly fraud incidents, we recommend that all procurement personnel, finance departments, and IT administrators verify the authenticity of communications before processing payments or sharing sensitive information. Scammers often create convincing fraudulent emails that appear to originate from legitimate suppliers by mimicking employee names while using different email domains, requesting unauthorized bank account changes, or directing customers to unsecured HTTP websites. Excellence Wire emphasizes the importance of examining email domains carefully, verifying payment requests through independent contact channels, preserving evidence of suspicious activity, and reporting suspected fraud to appropriate law enforcement authorities. By following these established fraud prevention procedures and maintaining vigilance against phishing attempts, your organization can significantly reduce the risk of financial loss, reputational damage, and intellectual property theft while building a more secure supplier relationship with Excellence Wire Ind. Co., Ltd.